1. Who We Are
Whole Battery Catalog Inc.
1495 Poinsettia Ave, Suite 146, Vista, CA 92081, United States
Email: support@wholebatterycatalog.com
WBC is an EV battery platform offering professional battery testing, a verified marketplace for buying and selling electric vehicle batteries, and Periscope battery testing tools.
WBC was incorporated on October 6, 2025 as a spin-off of its affiliate Smartville Inc.; the two companies are under common ownership and control.
2. Information We Collect
Information You Provide
- Account information: Name, email address, username, and password when you create an account
- Business information: Business name and business type
- Contact information: Mailing address, phone number, city, state, postal code, and country
- Payment information: Payment and payout details processed through Stripe (we do not store your credit card numbers - see Section 4)
- Marketplace listings: Battery descriptions, pricing, images, location, and condition details
- Communications: Messages, feedback, and any information you provide when you contact us or submit a support request
- Battery test data: When you run a battery diagnostic, the Periscope hardware captures CAN bus data from the battery and transmits it over Bluetooth Low Energy to the WBC mobile app. The mobile app forwards the raw CAN frames to our streaming backend over a secure WebSocket connection. Our processing service decodes the data into a battery health report containing State of Health, capacity, cycle count, cell voltage distribution, isolation resistance, and pack faults. The decoded report is stored in our PostgreSQL database (Amazon RDS, encrypted at rest) and the original raw CAN log is archived in Amazon S3. Battery test data is associated with the testing vendor's account.
Information Collected Automatically
- Device and usage information: IP address, browser type, pages visited, and interaction data
- Authentication data: Login timestamps and session information
- Bot protection data: Google reCAPTCHA verification tokens
- Legacy Android Bluetooth scan precondition: On Android 10 and earlier only, the operating system requires a coarse location permission as a precondition for any Bluetooth Low Energy device scan. The WBC mobile app declares this permission with a maximum SDK version of 30, meaning it is only requested on Android 6-10. The app does not derive, store, or transmit your location from the Bluetooth scan; the permission exists solely to satisfy the legacy Android OS-level BLE-scan check. On Android 11 and later, no location permission is requested or used by the WBC app.
- Stripe Radar fraud-prevention data: When you complete a marketplace checkout, our payment processor Stripe collects device-level signals (including approximate location while the app is open during checkout) to detect fraudulent transactions. We do not see or store this data; it is held by Stripe under their privacy policy.
- Push notification tokens: With your permission, the WBC mobile app registers a token with Apple Push Notification Service (iOS) or Firebase Cloud Messaging (Android) so we can send you diagnostic-complete and marketplace-message notifications. The token is associated with your account and revoked on logout or uninstall.
- Mobile install identifier: The Expo and Sentry SDKs generate a per-install identifier used for crash debugging. It is not the iOS Advertising Identifier or Android Advertising ID. We do not collect either advertising identifier.
3. How We Use Your Information
- Provide, operate, and maintain our Services, including the marketplace, battery testing, and reports
- Process transactions, payments, and seller payouts
- Send order confirmations, shipping updates, account notifications, and service communications
- Respond to your inquiries and support requests
- Protect against fraud, unauthorized access, and abuse
- Comply with legal obligations
- Improve and develop our Services
4. How We Share Your Information
We share your personal information only as described below:
Service Providers
We use trusted third-party service providers to help operate our Services:
- Stripe - payment processing, seller payouts, fraud prevention via Stripe Radar, and tax calculation
- Google - reCAPTCHA (bot protection on the web portal) and Maps API (address verification)
- Amazon Web Services (AWS) - cloud hosting, data storage including Amazon RDS and Amazon S3, and email delivery
- Sentry - application error monitoring, crash reporting, and performance diagnostics; crash reports are not linked to your User ID
These providers only receive the information necessary to perform their services and are contractually obligated to protect your data.
Legal Requirements
We may disclose your information if required to do so by law or in response to valid requests by public authorities (e.g., a court or government agency).
Business Transfers
If WBC is involved in a merger, acquisition, or sale of assets, your personal information may be transferred as part of that transaction.
In October 2025, user accounts and associated data were transferred from Smartville Inc. to WBC as part of an intra-group reorganization under common ownership and control. The privacy commitments in effect at the time of original collection continue to apply.
We do not sell your personal information. We do not share your personal information for cross-context behavioral advertising.
Categories of Personal Information (CPRA Disclosure)
The following table summarizes the categories of personal information we collect, as required by the California Privacy Rights Act:
| Category | Sources | Business Purpose | Third Parties | Retention |
|---|---|---|---|---|
| Identifiers (name, email, username) | You (registration) | Account creation, communications, order fulfillment | Stripe (payments), AWS (hosting, email) | Life of account + reasonable period |
| Contact information (address, phone, postal code) | You (profile, checkout) | Shipping, tax calculation, address verification | Stripe (tax), Google Maps (verification) | Life of account + reasonable period |
| Commercial information (orders, listings, transactions) | You (marketplace activity) | Order processing, marketplace operations | Stripe (payments) | 7 years (tax/legal obligations) |
| Financial information (payment methods, payout details) | You (payment setup) | Payment processing, seller payouts | Stripe (processing and storage) | Managed by Stripe per their retention policy |
| Internet/electronic activity (IP, browser, pages visited, push notification tokens, mobile install identifier) | Automatic (website/app usage) | Security, fraud prevention, service improvement | Sentry (error monitoring), Apple Push Notification Service / Firebase Cloud Messaging (push delivery) | Rolling retention per analytics configuration |
| Professional/business information (business name, type) | You (registration) | Account setup, marketplace eligibility | None | Life of account + reasonable period |
| Battery test data (CAN frames, decoded diagnostic results, S3-archived raw logs) | Periscope device, mobile app | Report generation, battery analysis | AWS RDS and AWS S3 (storage) | Retained for ongoing report access; permanently deleted within 30 days of account deletion |
| Communications (messages, support requests) | You (contact form, support) | Customer support, dispute resolution | AWS (email delivery) | Resolution period |
4a. Marketplace Listings and User-to-User Interactions
Battery listings and vendor profiles on the WBC marketplace are user-generated. Other vendors can view your listings, see your business name, and contact you about a transaction. WBC moderates marketplace content as follows:
- Any vendor may report a listing or another vendor by tapping the Report button in the listing detail or vendor profile (where available in the WBC mobile app), or by emailing safety@wholebatterycatalog.com.
- Reported content is reviewed by WBC within 24 hours of the report. Listings or profiles found to violate our Terms of Service are removed.
- Any vendor may block another vendor from contacting them. Blocked vendors cannot send messages and their listings are hidden from the blocking vendor's marketplace feed.
- WBC does not monitor private communications between vendors except in response to a report.
Vendors retain ownership of their listing content and can edit or remove their listings at any time from within the app.
5. Cookies
We use cookies for authentication, security, and to store your preferences (such as cart contents). We use Google reCAPTCHA for bot protection, which may set its own cookies. See Google's Privacy Policy for details.
We do not use advertising or behavioral tracking cookies.
6. Data Retention
We retain your personal information for as long as necessary to provide our Services and comply with our legal obligations:
- Account data is retained for the life of your account plus a reasonable period after closure
- Transaction records are retained for a minimum of 7 years
- Battery test data and reports are retained for your ongoing access
- Support inquiries are retained for the resolution period
When data is no longer needed, we delete or anonymize it.
7. Data Security
We take reasonable measures to protect your personal information from unauthorized access, loss, and misuse.
8. Your Privacy Rights
All Users
You may access, update, and correct your personal information through your account settings.
To delete your account, open the WBC mobile app and go to Profile > Delete Account, or visit https://wholebatterycatalog.com/delete-account on the web portal. The deletion is scheduled for 30 days after you confirm. During this 30-day grace period your account is suspended, your subscription is cancelled at the end of the current billing cycle, and your marketplace listings are deactivated. You may sign in within the 30-day window and select "Cancel deletion" to restore your account, your subscription, and your listings. After 30 days, your account record, all personal information, all marketplace listings, all battery test data, and all stored battery diagnostic logs are permanently deleted from our PostgreSQL database and our Amazon S3 storage, and your Stripe customer record is detached. We send a confirmation email when deletion completes.
If you require immediate deletion (rather than the 30-day grace), email support@wholebatterycatalog.com with the subject "Immediate Deletion Request" and we will process it within the timelines required by applicable privacy law (45 days under CCPA, 30 days under PIPEDA).
To request a copy of your data, contact us at support@wholebatterycatalog.com.
California Residents (CCPA/CPRA)
If you are a California resident, you have the following rights under the California Consumer Privacy Act and the California Privacy Rights Act:
- Right to Know: You may request the categories and specific pieces of personal information we have collected about you.
- Right to Delete: You may request that we delete your personal information, subject to certain exceptions.
- Right to Correct: You may request that we correct inaccurate personal information.
- Right to Non-Discrimination: We will not discriminate against you for exercising any of your privacy rights.
We do not sell your personal information. The categories of personal information we collect are described in Section 2 of this policy.
To exercise your rights, email us at support@wholebatterycatalog.com with the subject line "CCPA Request." We will respond within 45 days. If we need additional time, we will notify you and may take up to 90 days total.
Identity Verification: To protect your privacy, we will verify your identity before processing your request. We will send a verification link to the email address associated with your account. If you no longer have access to your account email, we may ask you to provide a government-issued photo ID as an alternative. Any identification documents submitted for verification will be deleted within 30 days. If we cannot verify your identity, we may deny the request.
Authorized Agents: You may designate an authorized agent to submit a request on your behalf. The authorized agent must provide written permission signed by you, and we may require you to verify your identity directly with us before processing the request.
Canadian Residents (PIPEDA)
If you are a Canadian resident, you have the following rights under the Personal Information Protection and Electronic Documents Act:
- Access: You may request access to the personal information we hold about you.
- Correct: You may request that we correct any inaccuracies in your personal information.
- Withdraw consent: You may withdraw your consent to the collection, use, or disclosure of your personal information.
- File a complaint: You may file a complaint with the Office of the Privacy Commissioner of Canada (OPC).
To exercise your rights, email us at support@wholebatterycatalog.com. Your personal information may be transferred to and processed in the United States, where our servers and service providers are located.
9. Children's Privacy
Our Services are not directed to individuals under the age of 16. We do not knowingly collect personal information from children under 16. If we become aware that we have collected personal information from a child under 16, we will take steps to delete that information.
10. Third-Party Links
Our Services may contain links to third-party websites or services. We are not responsible for the privacy practices or content of those third-party sites. We encourage you to review their privacy policies before providing any personal information.
11. Changes to This Policy
We may update this Privacy Policy from time to time. When we do, we will update the "Last Updated" date at the top of this page. If we make material changes, we will notify you by email or through a notice on our website.
12. Contact Us
If you have any questions about this Privacy Policy, please contact us:
Email: support@wholebatterycatalog.com
Address: 1495 Poinsettia Ave, Suite 146, Vista, CA 92081, United States
For safety-related concerns, please email: safety@wholebatterycatalog.com
